 Order Line: 1-800-251-3016 |
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ORDERING INFORMATION All prices are Wholesale. Dealer cost minimum order is $100.00 Music City Marketing, Inc. (MCM) provides net payment terms and/or company check acceptance upon receipt and approval of a signed original Credit Application. Signed Credit Applications must be mailed to MCM. All other orders are shipped certified funds. VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS are accepted provided we have cardholder name and billing address on file. Past due accounts are subject to a 1 1/2% per month (18% per annum) service charge on the outstanding balance. Returned checks are subject to a $30.00 returned check charge and possible loss of company check privileges. MCM reserves the right to revoke the credit terms of any customer whose balance exceeds the agreed terms or any other conditions under which MCM, in its sole discretion, deems appropriate. All merchandise remains the sole property of MCM until the full purchase price has been paid. Acceptance of an order is the customer’s acknowledgement that they are liable for all collection fees including, but not limited to, court ORDERING Our offices are open from 8:30 a.m. to 5:30 p.m. CST Monday through Friday. For your convenience, an after hours ordering system is available through our TOLL FREE order line. Orders made within the U.S., U.S. Territories and Canada may be telephoned TOLL FREE to (800) 251-3016. Faxed orders and inquiries may be sent TOLL FREE to (800) 770-5448. Back orders are not automatically shipped unless otherwise requested. Mail orders and other inquiries should be addressed to: Music City Marketing, Inc. P.O. Box 111389, Nashville, TN 37222-1389. SHIPPING STANDARDS All orders receive priority and are shipped F.O.B., Nashville, TN, usually within 24-48 hours of receipt, via UPS, FED EX, and USPS. COD orders will be charged the current imposed COD fee of $9.00 per box. All fees are subject to change without notice. Each box is subject to a surcharge of $2.00 for handling. Orders returned to us without legitimate cause may result in future orders being shipped on a certified funds/prepaid basis only. Reshipped orders are assessed a $5.00 per box handling fee, plus the original shipping charges. The customer is responsible for all shipping charges plus a 15% restocking fee on all returned orders. Any items returned to us with stickers are subject to a 10% sticker removal fee. In the event returned items have permanent markings or stickers which can not be removed, the items will be returned to the customer and no credit will be issued. Orders can be cancelled on the day they are placed without incurring restock fees. Orders cancelled after the day they are placed will incur a 15% restock fee. Orders requested Red Label (UPS Overnight) are given highest priority and can not be cancelled. MCM Does not ship flammable or pressurized items by AIR. Items such as these, which are contained in orders requested via air, will be removed and shipped separately via ground delivery. UPS call tags are not issued for flammable or pressurized materials or for returns from Puerto Rico, Canada, Hawaii or Alaska. UPS currently charges $20.00 per package for lighters with fuel as well as select flammable ORMD and pressurized ORMD via ground. All fees are subject to change without notice. RETURNED MERCHANDISE All shortages, overages, damages, and manufacturers defects must be reported with 48 hours of receipt. Used merchandise is non-returnable and is covered by the manufacturers warranty only so please check all merchandise carefully upon receipt. Pipes, that MCM determines are damaged due to manufacturer defect or damaged during shipping, will be replaced or refunded. Pipes, or any other merchandise, that MCM determines are damaged to normal wear or misuse, will not be replaced or refunded. Items that are special ordered are non-returnable and non-refundable. Non-defective merchandise may be returned up to 30 days after the ship date. Please check received packages carefully before accepting them. Once the merchandise ONLY PARCELS DISPLAYING A RETURN AUTHORIZATION NUMBER WILL BE ACCEPTED. Return authorization numbers may be obtained by calling our Customer Service Department during normal business hours. For faster service, have your customer number, invoice number, and all item numbers available. Return authorization numbers are valid for 30 days. Credits will be applied to your next purchase. NO CASH REFUNDS WILL BE ISSUED. GENERAL INFORMATION P.O. Box 111389 • 477 McNally Drive • Nashville, TN 37222-1389 |
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